TERMS & CONDITIONS

Effective Date: September 27, 2026
Last Updated: September 27, 2026

Welcome to Lavender Pen Poetry.

These Terms & Conditions govern your access to and use of the Lavender Pen Poetry website, including our online store, products, services, content, and any transactions made through our website.

By accessing our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. ABOUT LAVENDER PEN POETRY

Lavender Pen Poetry is a creative publishing and literary brand offering books, poetry collections, digital publications, merchandise, and other related products and services through our website.

Our website is: https://www.lavenderpenpoetry.com

For questions, concerns, or customer support, you may contact us through:

Email: lavenderpenpoet[at]gmail.com

These Terms & Conditions apply to purchases made directly through our website.

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not:

Violate applicable laws or regulations;
Infringe the rights of Lavender Pen Poetry or another person;
Attempt to gain unauthorized access to our website, systems, accounts, or data;
Interfere with the operation or security of our website;
Submit false, misleading, or fraudulent information;
Use our website for fraudulent transactions or unauthorized commercial purposes; or
Copy, reproduce, distribute, modify, or exploit our website content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, dimensions, specifications, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product photographs and the actual product due to:

Screen or device settings;
Photography and lighting;
Manufacturing variations;
Printing variations;
Color reproduction; or
Changes in packaging or materials.

For books and printed materials, slight variations in color, paper, printing, or finishing may occur between different print runs.

We reserve the right to correct typographical errors, inaccuracies, pricing errors, or product information at any time.

4. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include:

Waiting for restocking;
Substituting the product where appropriate; or
Receiving a refund for the unavailable item.

5. PRICES

All prices displayed on our website are in Philippine Pesos (₱) unless otherwise stated.

Product prices may change without prior notice. However, the price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or system errors.

Shipping and other applicable charges will be displayed at checkout or communicated to the customer before fulfillment where applicable.

6. PLACING AN ORDER

When you place an order through our website, you agree to provide accurate and complete information necessary for processing and delivery.

This may include:

Full name;
Email address;
Mobile or telephone number;
Billing information;
Shipping address;
Payment information; and
Other information reasonably necessary to fulfill the order.

You are responsible for reviewing your order details before completing your purchase.

Please make sure that your shipping address, contact number, product selection, quantity, and other order details are correct.

7. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation through email or another available communication channel.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has already been shipped.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

Product unavailability;
Pricing or listing errors;
Suspected fraudulent activity;
Incorrect or incomplete customer information;
Payment failure;
Duplicate or accidental orders;
Technical or system errors; or
Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order that has already been paid for, we will coordinate the applicable refund in accordance with our Refund Policy and applicable law.

8. PAYMENT

We accept the payment methods made available through our website at the time of checkout.

Payment must be successfully completed before an order requiring advance payment is processed, unless a different arrangement has been expressly offered by Lavender Pen Poetry.

We do not intentionally collect or store your complete payment card credentials where payment processing is handled by a third-party payment provider.

Payment transactions may be processed through third-party payment platforms or financial service providers. Their respective terms, conditions, and privacy policies may also apply.

9. SHIPPING AND DELIVERY

We currently ship eligible physical products to locations within the Philippines, subject to courier availability and service coverage.

Available delivery services may include third-party courier providers and may vary depending on the destination and circumstances.

Shipping fees, estimated delivery times, and available delivery options will be displayed or communicated where applicable.

Delivery Times

Delivery estimates are approximate and may be affected by:

Courier operations;
Weather conditions;
Natural disasters;
Holidays and peak seasons;
Geographic location;
Remote or island destinations;
Incorrect or incomplete addresses;
Customer unavailability; or
Other circumstances outside our reasonable control.

Once an order has been handed over to the courier, delivery is also subject to the courier’s procedures and service conditions.

Lavender Pen Poetry will make reasonable efforts to assist customers with delivery concerns.

However, delays caused by circumstances outside our reasonable control do not automatically constitute a failure to fulfill an order.

10. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

Please contact us as soon as possible if you discover an error in your shipping information after placing an order.

We cannot guarantee that an address can be changed once an order has already been processed or handed to the courier.

11. RECEIVING YOUR ORDER

Customers are encouraged to inspect their package as soon as reasonably possible after delivery.

If your package appears to have been:

Damaged;
Tampered with;
Missing items; or
Delivered incorrectly,

please contact us as soon as possible and provide photographs or other relevant evidence so that we can investigate the issue.

Where appropriate, we may request:

Photos of the parcel;
Photos of the shipping label;
Photos or videos showing the condition of the product;
Order information; and
Other documentation reasonably necessary to investigate the concern.

12. RETURNS, EXCHANGES, AND REFUNDS

Lavender Pen Poetry aims to provide customers with products that match their orders and are free from defects.

Our return, exchange, and refund procedures are subject to applicable Philippine consumer protection laws.

We do not intend these Terms & Conditions to remove or restrict any consumer rights provided by applicable law.

For defective, damaged, incorrect, incomplete, or non-conforming products, customers should contact us so that we can review the issue and determine the appropriate remedy.

Depending on the circumstances and applicable law, remedies may include:

Replacement;
Repair where applicable;
Exchange;
Refund; or
Other appropriate remedies.

DTI guidance confirms that consumers may have remedies for defective or imperfect products and that a blanket “No Return, No Exchange” policy cannot be used to eliminate those rights.

Change of Mind

Where a product has been correctly supplied, is in acceptable condition, and there is no defect or other legally recognized ground for return, a customer’s change of mind does not automatically create a right to a refund or exchange.

This does not limit any rights that cannot legally be excluded.

13. DIGITAL PRODUCTS AND EBOOKS

Certain products available through our website may be delivered digitally, including ebooks or other digital publications.

Because digital products may be delivered electronically and may be accessed immediately after purchase, customers should carefully review the product description and format before completing their purchase.

Digital products are intended for the personal use of the purchaser unless a different license is expressly stated.

Unless expressly authorized, customers may not:

Resell the digital file;
Redistribute the digital file;
Upload it to file-sharing websites;
Share the file publicly;
Remove copyright or ownership notices;
Reproduce substantial portions of the work; or
Use the digital product for unauthorized commercial purposes.

Where a digital product is defective, inaccessible, corrupted, or materially different from the product described, please contact us so that we can investigate and provide an appropriate remedy.

14. BOOKS, MERCHANDISE, AND PHYSICAL PRODUCTS

Physical products sold through our website may include books, poetry collections, merchandise, stationery, accessories, and other creative products.

Products may be subject to:

Limited availability;
Pre-order periods;
Restocking periods;
Production schedules;
Supplier availability; or
Other fulfillment considerations.

Where a product is marked as Pre-Order, Coming Soon, or otherwise identified as not immediately available, the estimated release or fulfillment information provided on the product page will apply.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, all content published on this website belongs to Lavender Pen Poetry and/or its respective authors, creators, licensors, or rights holders.

This includes, but is not limited to:

Poems;
Books and excerpts;
Written content;
Photographs;
Product images;
Graphics;
Logos;
Branding;
Website design;
Illustrations;
Videos;
Audio;
Promotional materials; and
Other original creative content.

All rights are reserved.

You may not reproduce, republish, distribute, modify, publicly display, commercially exploit, or create derivative works from our copyrighted materials without prior written permission, except where permitted by applicable law.

Purchasing a book, ebook, merchandise item, or other product does not transfer ownership of the underlying copyright or intellectual property.

16. USER CONTENT

If you voluntarily submit comments, reviews, testimonials, photographs, messages, or other content to us, you represent that you have the necessary rights to submit that content.

You grant Lavender Pen Poetry permission to use submitted content for legitimate business, customer service, promotional, or website purposes where permitted by law and where appropriate.

We will not knowingly use customer content in a misleading manner or falsely imply an endorsement that was not provided.

If you do not want your submitted content used for promotional purposes, you may contact us.

17. WEBSITE ACCOUNTS

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

Provide accurate information;
Keep your password confidential;
Notify us of suspected unauthorized account access; and
Avoid allowing unauthorized persons to use your account.

You are responsible for activity occurring through your account to the extent permitted by applicable law.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activity.

18. PRIVACY AND PERSONAL INFORMATION

Your privacy matters to us.

Information collected through our website may include information necessary to process orders, payments, deliveries, customer support, website functionality, and other legitimate business purposes.

Our collection and processing of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Privacy Policy: https://www.lavenderpenpoetry.com/privacy-policy/

Our Privacy Policy should be read together with these Terms & Conditions.

19. THIRD-PARTY SERVICES

Our website may use third-party services for purposes including:

Payment processing;
Shipping and delivery;
Website hosting;
Email delivery;
Analytics;
Security;
Website functionality; and
Other services necessary to operate our business.

Third-party providers may have their own terms and privacy policies.

Lavender Pen Poetry is not responsible for the independent policies or practices of third-party services, except to the extent required by applicable law.

20. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotions, discounts, bundles, giveaways, vouchers, or other special offers.

Each promotion may have its own terms, including:

Validity period;
Eligible products;
Minimum purchase requirements;
Redemption limits;
Availability; and
Other applicable conditions.

Unless expressly stated otherwise, promotions cannot be combined with other discounts or offers.

We reserve the right to correct obvious errors or discontinue a promotion where necessary, subject to applicable law.

21. ERRORS AND TECHNICAL ISSUES

We make reasonable efforts to maintain accurate website information.

However, our website may occasionally contain:

Typographical errors;
Technical errors;
Pricing errors;
Product availability errors;
Broken links;
Incorrect images; or
Other unintended inaccuracies.

We reserve the right to correct such errors and take appropriate action regarding affected orders, subject to applicable law.

22. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

Temporary interruptions may occur due to:

Maintenance;
Updates;
Hosting issues;
Technical failures;
Security incidents;
Internet or telecommunications problems; or
Circumstances outside our reasonable control.

We will make reasonable efforts to restore normal website operations when practical.

23. PROHIBITED ACTIVITIES

You may not use our website to:

Commit fraud;
Attempt unauthorized access;
Distribute malware;
Interfere with website operations;
Scrape or systematically copy protected content without authorization;
Impersonate another person or business;
Submit false information;
Abuse promotions or discounts;
Circumvent security measures; or
Conduct any activity that violates applicable law.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Lavender Pen Poetry will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain courier delays, natural disasters, service interruptions, third-party failures, or events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict liability or consumer rights that cannot legally be excluded or restricted under Philippine law.

25. FORCE MAJEURE

We will not be considered in breach of these Terms & Conditions where our performance is prevented or materially delayed by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters;
Severe weather;
Fire;
Flood;
Earthquake;
Government actions;
Public emergencies;
Transportation disruptions;
Major telecommunications or internet failures;
Labor disruptions;
Courier disruptions; or
Other events beyond our reasonable control.

We will make reasonable efforts to resume performance as soon as circumstances permit.

26. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes in:

Our business;
Products or services;
Website functionality;
Legal requirements;
Consumer protection requirements; or
Other operational considerations.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

27. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without prejudice to consumer rights and remedies that may apply under Philippine law.

Applicable Philippine laws and regulations may include, among others:

Republic Act No. 11967, or the Internet Transactions Act of 2023;
Republic Act No. 7394, or the Consumer Act of the Philippines;
Republic Act No. 8792, or the Electronic Commerce Act;
Republic Act No. 10173, or the Data Privacy Act of 2012;
Republic Act No. 8293, or the Intellectual Property Code of the Philippines; and
Their applicable implementing rules, regulations, and related issuances.

DTI identifies these laws and regulations among the Philippine legal framework relevant to ecommerce and online businesses.

28. CUSTOMER CONCERNS AND DISPUTES

We encourage customers to contact us first so that we can try to resolve concerns directly and fairly.

For order-related concerns, please provide:

Your name;
Order number;
Date of purchase;
Description of the concern; and
Supporting photographs or documents where applicable.

We will review the concern and communicate the available resolution.

Nothing in these Terms & Conditions prevents a consumer from exercising rights or remedies available under applicable Philippine law.

DTI provides consumer complaint channels for online transactions, including through its Fair Trade Enforcement Bureau.

29. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy and any other policies specifically referenced on our website, constitute the terms governing your use of our website and transactions with Lavender Pen Poetry, subject to applicable law.

Where a product, promotion, service, or transaction has additional terms specifically disclosed to you, those terms will also apply.

31. CONTACT US

If you have questions regarding these Terms & Conditions, an order, a product, a refund, or any other concern, please contact us:

Lavender Pen Poetry
Email: lavenderpenpoet[at]gmail.com
Website: https://www.lavenderpenpoetry.com